Southern Smokers LLC
At Southern Smokers LLC, we take pride in crafting high-quality, custom-built BBQ smokers designed to meet the unique needs of each customer. Because every unit is custom-made to order, we do not accept returns, exchanges, or offer refunds under any circumstances.
Why Are Returns & Refunds Not Accepted?
Our products are built specifically for you, tailored to your desired specifications, ensuring your smoker meets your exact cooking needs. As a result:
• Each smoker is custom-fabricated, making resale or restocking impossible.
• Our team works closely with customers throughout the ordering process to confirm specifications, features, and design details before production begins.
• Once production starts, all sales are final.
Order Confirmation & Accuracy
To ensure complete satisfaction, we encourage all customers to carefully review their order details before confirming their purchase. If you have questions about sizing, features, or specifications, please reach out to us before placing your order.
Damaged or Defective Products
While we do not accept returns or refunds, we stand behind the quality of our craftsmanship. If your smoker arrives damaged due to shipping or shows signs of a manufacturing defect, please contact us immediately within 48 hours of delivery. We will work with you to resolve the issue as efficiently as possible.
Contact Us
For questions regarding your order, specifications, or concerns about your product, please contact our team directly:
Thank you for choosing Southern Smokers LLC — we’re committed to building the best BBQ smokers to help you achieve perfect results every time.
